Customer Satisfaction Index

In increasingly competitive markets the Customer Satisfaction Studies are an important tool, as they are an indicator for assessing the company's performance and its ability to meet the needs of its customers.

A satisfied and loyal customer is less sensitive to price changes, is a customer engine in strengthening the prestige of the company and in increasing the profitability of the business.

To measure the satisfaction of the customer, DATA E has developed a model of satisfaction - Customer Satisfaction Index - CSI. Through interviews with the company's customers, the data collected allow us to estimate the model of customer satisfaction, which will give us the satisfaction indexes.

The completion of this CSI study by DATA E will allow the company to know:

  • the level of satisfaction of its customers;
  • evaluate the impact of increasing the level of quality of service in the Satisfaction of the Customer;
  • Identify the aspects that influence the satisfaction and that are a priority in terms of improvements;
  • Assess the degree of recommendation of customers.

We performed several customer satisfaction studies on an ongoing basis, among which we highlight the following sectors:

  • Automotive;
  • Energetic;
  • Oil;
  • Telecommunications.

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Customer Satisfaction Index - CSI

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